Terms of service

Who we are

Hiyo is a service operated by Kojo LLC, which runs creator programs for gaming and fandom brands. In these terms, Hiyo, we and us mean Kojo LLC operating the Hiyo service, and you means the brand or person using it.

What Hiyo does

Hiyo finds micro creators who fit your brand and shows you a shortlist. When you approve creators, Hiyo contacts them for you, follows up, and negotiates within the limits you set. Hiyo uses AI to read your brand and to write messages. Messages go out in your brand's name, and the Kojo team can review them before they are sent.

The free preview

You can paste a website or store link and see matched creators for free. We limit how many previews one email address, one website and one network can run in a day. Contact details stay hidden until you start a paid plan. We may change or end the free preview at any time.

Plans, billing and cancelling

Plans are billed monthly in US dollars through Stripe and renew each month until you cancel. You can cancel at any time. A cancelled plan stays active until the end of the period you have already paid for, and we do not charge you again after that. Founder pricing is open to the first 25 brands.

Plan limits, such as how many creators Hiyo contacts each month, are shown on the plan page when you buy.

14-day guarantee

If Hiyo does not deliver 2 shortlists of vetted creators in the first 14 days after you start a paid plan, you get a full refund of that first payment. Ask for it by contacting us. We pay refunds back to the original payment method.

You pay creators, not Hiyo

Any fee or free product you offer a creator is a deal between your brand and that creator. Hiyo does not hold or move that money. You set the offer and the limit, and Hiyo negotiates within it. You are responsible for paying creators what you agree and for any contract or tax duties that come with it.

Outreach in your name

By starting a plan you authorise Hiyo to contact creators on your behalf and in your brand's name, using an email address we set up for you. You are responsible for the offers made and for having the right to promote your products. We include an unsubscribe option in outreach and honour opt-outs.

Acceptable use

Do not use Hiyo to send spam, to mislead creators or audiences, to promote anything illegal, or to promote products you do not have the right to sell. We can pause or end an account that breaks these rules.

What we cannot promise

Creators decide for themselves whether to reply, to accept a deal and to post. Hiyo cannot promise any number of replies, deals, posts, views or sales. Creator information comes from third-party sources and public profiles, and it can be out of date or wrong.

Liability

Hiyo is provided as is. To the extent the law allows, our total liability for any claim about the service is limited to what you paid us in the three months before the claim, and we are not liable for lost profit or indirect loss. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the State of New Hampshire, United States, without regard to its conflict of law rules. Any dispute about them or about Hiyo is brought in the state or federal courts located in New Hampshire, and you and we both agree to those courts.

Changes and contact

We may update these terms. If a change matters, we will tell you by email before it applies to you. Using Hiyo after a change means you accept it.

Email gregg@kojo.gg.